If your website is hosted with Accurate Expressions, 24 hour support is available free of charge via SureSupport, our hosting support portal who provide hosting-related technical support services with a super-fast turn around time.
Squarespace support is available here | WordPress support is available here
15 minutes response time guaranteed
SureSupport replies to each support ticket within 15 minutes of its posting … Guaranteed!
Register for support
You’ll need to register first before you can log a ticket.
Information you’ll need
- Control Panel username and password you can find this information in your Welcome Email
Where to register
- Register for support on the SureSupport website here
- Enter your desired username and select a secure password
- Enter your Control Panel login information
- Enter your Personal information
- Click Register
Post a ticket
- Post a ticket at https://tickets.suresupport.com/ticket/create
- You may be prompted to login
- Be as descriptive as possible when you log your ticket. Saying “it’s not working” isn’t very helpful. Here’s a list of extremely helpful things to note in a support ticket:
- listing the exact steps you took to get to where you ran into the issue
- screenshots that include the URL of the page you are on
- screenshots of error messages (or copy and paste the error message into the ticket description)
- what were you expecting? what happened instead?
- what browser were you using – Firefox, Chrome, Safari? (if you were using Internet Explorer, then I’d highly recommend downloading a different browser and never using IE ever again!)
- are you on a PC or a Mac?
All of these things (and more) are helpful for the person who is diagnosing the issue!
- Upload screenshots or use something like snipboard.io to share a screenshot via link