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How do I get more help?

The best way to get help is to use the search box on the main page. If you can’t find what you’re looking for, or you got stuck with one of the existing articles  you may require further help. Have you tried Google? Sometimes the easiest way to get answers is to search the interwebs.

Failing that, some other options are listed below. Before we get to that … it’s really important to know what information any Help Desk will need to diagnose and subsequently fix your issue.

What’s the issue?

Be as descriptive as possible when you email us, or when you log a support ticket with a third-party. Saying “it’s not working” isn’t very helpful. Here’s a list of extremely helpful things to note when asking for help:

  • listing the exact steps you took to get to where you ran into the issue
  • are you following steps in a help article? which one? send us the URL
  • screenshots that include the URL of the page you are on
  • screenshots of error messages (or copy and paste the error message into the ticket description)
  • what were you expecting? what happened instead?
  • what browser were you using – Firefox, Chrome, Safari? (if you were using Internet Explorer, then I’d highly recommend downloading a different browser and never using IE ever again!)
  • are you on a PC or a Mac?

All of these things (and more) are helpful for the person who is diagnosing the issue!

Client Support

If you’re a client of Accurate Expressions, the best way to get help is to email us! Tell us what’s going on (see What’s the issue above!) and we’ll do our best to help you. Don’t be surprised if we refer you to a third-party support desk, there’s no need for us to reinvent the wheel, sometimes others are better equipped to help!

Is it hosting related?

If it has anything to do with Email Accounts, Website Backups, SSL Certificates, FTP, MySQL Databases, DNS Management, PHP Settings, or anything else hosting related, AND your website is hosted with Accurate Expressions, you can reach out to SureSupport.

Is it related to Squarespace?

If your website is built using the Squarespace platform, you can search their support articles.

You can also log a ticket with them (you’ll need to sign in first).

Is it related to WordPress?

If you’re having trouble with a particular plugin, you can try contacting the plugin developer. Each Plugin has a link to it’s developer (or at the very least, the Plugin page on WordPress.org) which you can find in your list of Installed Plugins (Dashboard > Plugins > Installed Plugins).

You can search WordPress.org Support  although that can get quite techy, so be warned!

I find the best answers usually come from a good ole Google search …

Got an error message? Copy it into a search and see what comes up. Looking for a new plugin to take online bookings? Type “best wordpress plugin online booking system” or something similar. You get the idea.

WordPress is a massive world of plugins, themes, developers and more … when it all gets too much, reach out to us and we can steer you in the right direction!

Is it related to Mailchimp?

If you’re a paying customer of Mailchimp you can log a ticket with them by clicking the Help & Insights icon in the bottom right corner of any Mailchimp screen. (Don’t be tempted to ask Help Bot unless you enjoy stabbing your eyes with a fork! Choose Email Us or Chat With Us.)

If you’re on a free plan you can search their support articles.

Is it related to Microsoft Office?

You can search for help at support.microsoft.com or post a question at Ask the Microsoft Community.

general support

If you get stuck at any point, reach out for support!

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